Helen Harnett has witnessed many times how mediation is hugely beneficial for families
who need to plan, make decisions and/or find a way forward out of conflict. An accredited
Mediator and Conflict Coach, she has worked as a family and workplace Mediator since
2005. She holds an international accreditation in Elder Mediation and is Chair of
the Elder Mediation International Network (EMIN). Helen is a member of the Third
Age Advisory Group and the Stakeholder Group for the DCU Dementia Elevator Project.
She is a former Director of the Mediators’ Institute of Ireland (the MII) and MII
Workplace and Organisational Liaison.
Helen has vast experience in the design and delivery of customised training programmes
in the corporate, academic and voluntary sectors including training on Conflict Management,
Mediation and Communications. As consultant to the Hospice-friendly Hospitals Programme,
she designed and delivered a pioneering project to improve the quality of communication
between staff, relatives and residents in a residential care facility for older people
(2007-2009). She has also delivered training to managers and staff in over 20 residential
care facilities for older people.
Helen holds a Master’s Degree from the University of Nancy in France, an Advanced
Diploma in European Studies from the European University Centre in Nancy and a Higher
Diploma in Education from TCD. She lectures in Dublin City University on Intercultural
Communication on the Master’s in Intercultural Studies and European Business Programmes.